We have put together a list of frequently asked questions and their answers below. Hopefully you will find answers to all your questions here, but if not, please contact us.
You can still place an order online without an account. Having an account just makes it easier for future orders, as your addresses and details will be already be saved, making the ordering process much quicker and easier for you.
Yes, your card details are completely secure, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e.
- the last 4 digits of the card number
- the expiry date
- the card type (e.g. Visa)
- the name on the card
We also only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your George Kenny account and ordering with your saved card
Your refund should appear within 7 days, but it can vary depending on the bank and type of card you've used. Please check returns and refunds.
Unfortunately this is not something we are able to facilitate. Any refund must go back on to the card used at the time of purchase
You are free to cancel your order and get a full refund up until the product has been dispatched in the UK. Simply contact us and we will cancel your order and organise your refund.
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.
As we're based online, we understand that sometimes the item might not be quite what you imagined. So we give all of our customers 14 days to return any item - even if it's not damaged.
However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us. If the product is faulty or damaged, then please contact us with photos of the damage and our team will be able to advise you